License and Installation

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How to make sure the EMTP version matches or is older than the network license?

• License type: Network• On the client machine:    - Open EMTP-RV    - On the welcome page, look at the version number. Ex: EMTPWorks 3.4    â€¢ On the server:    - the EMTP-RV license server manager must be installed. If it is not the case, proceed to the installation    - Go to EMTP License... See more


How to change the machine the license is attached to?

• License type: Any • Solution: If the license is a network license, first do the following 3 steps - Install FlexLM on the new machine - Open FlexLm and generate server data with "Save HostID into a file" - Send the generated file to support@emtp.com asking to change server If the licen... See more


How to upgrade a network license version?

• License type: Network    When an upgrade of EMTP-RV is installed, the license file of the server must be updated.• Solutions:    If you do not have the new version license file yet, on the server:    - Go to EMTP License Server folder (by default: C:Program FilesEMTP License Server). The pa... See more


What are the system requirements for EMTP license server manager?

• License type: NetworkHere are the operating systems supported:If Server machine is physical: - Microsoft Windows Server 2016 (64bits) - Microsoft® Windows® Server 2012 R2 (64-bit) - Microsoft Windows Server 2012 (64-bit) - Microsoft Windows Server 2008 R2 (64-bit) - Microsoft Windows 8 / ... See more


How to make sure the server hostname in the license file is correct?

• License type: Network• On the server machine: - Open the FlexLM license manager - In the System Settings tab, take note of the Computer/Hostname:- In the Config Services tab, look at the path to the license file. - Go to the EMTP License Server folder found at the previous step. (by default... See more


Error message "Unhandle exception: the initialisation of 'WpfApplication1.mainWindow' found an exception" at launch

• License type: All • Occurrence: On EMTP Opening.It must mean that some DLLs are lacking, probably because your antivirus erased them after the installation.• Solutions: - Check your antivirus to see if it blocked a DLL file and create an exception for EMTP installer. Then, reinstall EMTP - I... See more


How to activate or update EMTP using a network license file?

• License type: Network Once the license is installed on the host server, the same license file is used to activate EMTP on each client machine. If the license is not installed on the server, proceed to the installation first.• Solutions: - Save on your computer the license file: emtp_server_... See more


How to get the status of your server license

• License type: Network The LMTOOLS must be installed in server machine. • Solutions: - Open the EMTP server tool - In « Server Status », click on « Perform Status Enquiry ». A text should appear in the box. Copy/Paste this text in a document and send it to the support. - Then, ... See more


How to make sure the client license file matches the network license file?

• License type: Network The licenses on the server and client must be the same.• On the server machine: - Go to the EMTP License Server folder (by default: C:\Program Files\EMTP License Server). The path of this folder can be found in the Config Services tab of the FlexLM license manager, und... See more


Error message "The application has failed to start because its side-by-side configuration is incorrect"

License type: AnyThese means your computer has not all required files to launch emtp. To solve that please go to "Windows update" and make sure your computer is up to date.  See more


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